Residents who have been billed for a lock change/lockout may file for an appeal to these charges. Appeals must be received within one month (four weeks) of the lock change/lockout. We are not able to accept any appeals after one month from the lock change/lockout.
Residents wishing to appeal a lock change/lockout charge must provide documentation showing that their keys were returned prior to any check out or move out deadlines or that the lockout was not the result of keys being left inside the room.
Lock out appeals will not be approved if a student did not have their keys with them when then left the room, regardless of how the door became locked.
Documentation must be one of the following items:
- a photo or video of the resident returning keys
- a dated email from a Residential Life staff member confirming that the keys were received
- documentation that the lock mechanism could not be opened by a key (for lockout charges).
The standard processing time for these requests could take up to 3 business weeks. Residents will be notified of the decision via their UConn email. All appeal decisions are final. By submitting the appeal form you understand that the appeal process is final and there are no additional appeal processes.